Navigate the Help Center

Help Center

The Help Center organizes all Service Management Automation application documentation resources in a central location. You can use the top navigation menu, navigate via the breadcrumbs at the top of the page, search for a specific topic, or link to external Micro Focus sites. The main component is the Help system, which is organized by module or by administrative area.

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Type a search word or phrase into the Search Help Center text box at the top of the Help window and click

to display a list of related topics. Select one of the results to display that topic.

Help window

Service Management Automation application has a context-sensitive Help window that appears when you click the Help button

on the main toolbar. The content might describe the steps to complete the job you are doing, or suggest links to other topics. From the integrated help window you can do the following:

Type a search word or phrase into the Search Help text box at the top of the Help window and click

to display a list of related topics. Select one of the results to display that topic in the Help window.

Click the Home button Home icon to display links to the documentation for each Service Management module or administrative area.

Click Help Center at the bottom of the Help window to open the complete Help Center.

Note Although Help describes all available procedures, your role may not enable you to complete every one. Administrators can also customize default permissions, create group permissions, or add restrictions that are correct for your organization. For specific information about your assigned permissions, contact your local administrator.

Search Help

Use the embedded Help search engine to search for concepts, tasks, or reference information. You can add Boolean operators to narrow your search results.

Task	Boolean operator	Example
Search for one or more words. When a group of words are entered into the search field, "and" is inferred.	N/A	cat dog mouse
Search for a phrase. You can specify that the search results contain a specific phrase. The search engine ignores certain commonly used words. Example: a, an, the, of, to, be, you, your, when, however, for, that, can (and more). Tip If your search results are not successful, delete less important words.	" " (Double quotation marks)	"Change Coordinator"
Search for a string that contains one (or any) of the words in the search string.	OR (case insensitive) \| (pipe symbol)	cat or dog or mouse cat \| dog \| mouse
Search for two or more specific strings.	AND (case insensitive) + (plus symbol) & (ampersand)	cat And dog "windy day"+rain "noodle soup"&"animal crackers"
Search for all topics that do not contain a specific word or phrase.	NOT (case insensitive) ! (exclamation point)	not cat ! dog
Search for all topics that contain one string and do not contain another.	^ (carat symbol)	cat ^ mouse
Combine search tasks.	( ) parentheses	cat and (dog or mouse) cat or dog (! mouse)

Task

Boolean operator

Example

Search for one or more words. When a group of words are entered into the search field, "and" is inferred.

N/A

cat dog mouse

Search for a phrase. You can specify that the search results contain a specific phrase. The search engine ignores certain commonly used words.

Example: a, an, the, of, to, be, you, your, when, however, for, that, can (and more).

Tip If your search results are not successful, delete less important words.

" " (Double quotation marks)

"Change Coordinator"

Search for a string that contains one (or any) of the words in the search string.

OR (case insensitive)

| (pipe symbol)

cat or dog or mouse

cat | dog | mouse

Search for two or more specific strings.

AND (case insensitive)

+ (plus symbol)

& (ampersand)

cat And dog

"windy day"+rain

"noodle soup"&"animal crackers"

Search for all topics that do not contain a specific word or phrase.

NOT (case insensitive)

! (exclamation point)

not cat

! dog

Search for all topics that contain one string and do not contain another.

^ (carat symbol)

cat ^ mouse

Combine search tasks.

( ) parentheses

cat and (dog or mouse)

cat or dog (! mouse)