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Service Management overview

Service Management is a comprehensive helpdesk solution that manages support and service requests, incidents, change requests, and problems. Service Management includes these modules that adhere to ITIL v3 best practice recommendations:

Plan

Build

Run

All Service Management modules work together as a complete solution. You can personalize your instance when you add your own data, build forms, add business rules, modify workflows, and more to meet your organizational objectives.

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