Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Micro Focus Propel adapter
Service Management provides an adapter for integration with Micro Focus Propel. The adapter enables you to aggregate offerings from Service Management in Propel and create requests based on an aggregated offering. The created requests will be synced with Service Management.
Download and install the Propel adapter
To download the adapter:
- From the Main menu, select Administration > Utilities > Integration > Endpoints.
- On the right, under Download center, locate Propel and click the download link.
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Select the location to save the adapter zip file and click Save.
To install the adapter in Propel:
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Unzip the downloaded adapter zip file. It contains the following files:
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sx-adapter-sma.jar
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content-sma-case-exchange.jar
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content-sma-r2f.jar
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- To upload the first file, access the Propel instance. Under the opt/hp/propel/sx/WEB-INF/lib directory, locate the sx-adapter-sma-${version}.jar file.
- Delete sx-adapter-sma-${version}.jar and copy sx-adapter-sma.jar from the unzip adapter file directory.
- Restart the application by connecting to the Propel instance and enter the following command: service jetty-sx restart.
- The last two files can be uploaded from the Propel user interface. Log in to Propel using a provider tenant, for example https://propel-test.microfocus.net:9000/org/provider.
- Click the Content management icon.
- Click the Upload New Content Pack button at the top of the page and upload the files one by one. After each successful upload, a success message is displayed.
To verify the adapter installation:
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Log in to Propel using a consumer tenant, for example https://propel-test.microfocus.net:9000/org/consumer.
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Select the Suppliers module. Click the Add Supplier button and enter values for some fields, for example:
- Display name = SMA Instance
- Backend System Type = SAW
- Endpoint = https://mytenant.microfocus.com
- SAW tenant = 49034721941
- select R2F enabled
- select Ticketing enabled
- Login name = my.user@microfocus.com
- Password = _83yx774b1p9
Click the Create button to add the supplier.
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Go back to the home page, and select the Catalog Connect module. Click the Add Aggregation button and enter values for some fields, for example:
- Name = SMA service
- Supplier = SMA instance
- Offering Type = Service Offering
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Query Filter = Service.DisplayLabel='PC Accessories Service' and DisplayLabel startswith('Request new')
Click the Save button to save the aggregation.
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Go back to the home page, and select the Catalog Items module. Select SMA Service (the category we just created) and click one of the items to view its details. Then click the Publish button to publish the item.
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Go back to the home page, and select the Shop module. Select the item you just published, and then click Configure > Order Now > Submit (Configure is relevant only when the aggregated offering contains user options). If the order number appears on the page, the installation was successful and the adapter is working properly.
