Administer > Administer the ITOM Platform > Manage licenses

Manage licenses

The License page enables you to manage your suite licenses.

This section includes the following tasks:

ClosedView existing licenses

  1. Click ADMINISTRATION >License > View Licenses.

    Select the relevant product in Select Product. The page displays the license's feature ID and version, product number, capacity, start date, expiry date, the date when it was installed, who installed it, and the Lock Code.

ClosedInstall licenses

  1. Click ADMINISTRATION >License > Install Licenses.

  2. Click Choose file to select the license file in your local system.

  3. Click Add More Files to select another license file in your local system.

  4. Click Next.

    The licenses that have been installed are displayed.

    You can select the license keys and click Install Licenses to install the licenses.

ClosedArchive a license
  1. In the View Licenses tab, select the unused licenses you want to archive.
  2. Click Archive.

The licenses are removed from the list of installed licenses in the License Management table and become unavailable for customers to fetch and activate the products.

ClosedRestore an archived license
  1. In the Archived Licenses tab, select the product whose archived licenses you want to restore.
  2. Select the licenses that you want to restore.
  3. Click Restore.

The licenses are again displayed in the License Management pane and customers can check them out.

Note If ID locked licenses are auto archived, they cannot be restored unless all the licenses locked to a lock value belonging to same feature are either deleted or archived.

ClosedDelete a license from the License Manager
  1. In the Archived Licenses tab, select the product whose licenses you want to delete.
  2. Select the license to delete.
  3. Click Delete and confirm the deletion.
ClosedView the Licenses Report

Click ADMINISTRATION > LICENSE REPORT.

The license report page tracks and displays the licenses currently installed and used on the License Manager. It also displays specific check out information about a feature license including the product name and version, the requester ID, and the timestamp of when it was accessed last.

You can export the license report details to Excel.

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