Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.50

Use > Change Management > Change Management configuration > Managing alerts > Create an Alert Definition record

Create an Alert Definition record

Applies to User Roles:

System Administrator

To create alert definition records for use by the Change Management, Problem Management, and Request Fulfillment applications, follow these steps:

Click Change Management > Configuration > Alerts.
Problem Management: Click Problem Management > Configuration > Alert Definitions.
Request Fulfillment: Click Request Fulfillment > Configuration > Alert Definitions.
Type the alert name in the Alert Name field.
Type the alert description in the Description field.
Complete the remaining fields in the alert definition record form. If necessary, press Ctrl+H to view help for each field.
- Scheduling tab: describes the calculations that trigger when the alert occurs.
- Update tab: describes Format Control considerations and notification messages to be sent.
- Work Schedule tab: specifies the work schedule to which the alert belongs.
- Time Zone tab: enables you to perform the following actions:
  - Define a specific time zone.
  - Define a RAD expression to set the time zone alert.
  - Obtain the time zone from a table lookup.
Click Add.