Words and Phrases
Managing alerts
Alerts trigger a series of checkpoints in a change or task to ensure that the required work activities occur within the specified time frames. Alerts serve as reminders to keep a change or task on schedule.
Alerts are timed or delayed conditions that are true or false. Requests for change proceed in phases, according to a predefined schedule. Alerts monitor the progress of these phases. An alert condition becomes true when circumstances require an automated response. Change Management treats it as an event, and sends the predefined notifications. For example, the late notice alert notifies a designated management group that a request for change is overdue for approval, and updates the alert status to include late notice.
Users can define any number of standard or customized alerts for any phase, control who is notified for each alert, and control the naming convention used for the alert itself. Alerts support other functions within the system.
| Function | Description |
|---|---|
| Alert messaging | The event manager generates messages to designated recipients as a result of an alert, which updates the original request. |
| Batch scheduling | Change Management schedules all alerts associated with a phase at once when the phase occurs. |