Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.50

Use > Change Management > Change Management configuration > Managing alerts > What are the alert controls?

What are the alert controls?

The Phase record enables you to set alert controls.

Alert control	Description
Reset	Sets the status of all current Alert records associated with the current request to inactive. Marks the last action field as reset. Schedules a calculate alert record to recalculate the alerts and restart the alerts process.
Recalc	Retrieves each Alert associated with the request for change and performs the following processing: If the current alert status is active, the alert condition is reevaluated, the alert is updated to reflect the correct status, and processing ends. If the current status is not active, the Schedule Condition field is reevaluated. If Schedule Condition= true, Change Management updates the following fields: Status is set to scheduled. Last Action is set to recalc. Action Time is set to current date/time. Schedule Condition is reevaluated. If true, Alert Time is recalculated and Status updated to scheduled. If false, Status is set to not required.

Alert control

Description

Reset

Sets the status of all current Alert records associated with the current request to inactive. Marks the last action field as reset. Schedules a calculate alert record to recalculate the alerts and restart the alerts process.

Recalc

Retrieves each Alert associated with the request for change and performs the following processing:

If the current alert status is active, the alert condition is reevaluated, the alert is updated to reflect the correct status, and processing ends.
If the current status is not active, the Schedule Condition field is reevaluated. If Schedule Condition= true, Change Management updates the following fields:
- Status is set to scheduled.
- Last Action is set to recalc.
- Action Time is set to current date/time.
- Schedule Condition is reevaluated. If true, Alert Time is recalculated and Status updated to scheduled. If false, Status is set to not required.

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