Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Use > Incident Management > Incident Management user tasks > Incident closure > Close an incident

Close an Incident

Part of Workflow(s):

Incident Resolution and Recovery (SO2.4)

Applies to User Roles:

Incident Analyst

Incidents that have been resolved satisfactorily and have no associated events, interactions, or changes are closed by specifying a closure code and updating the status to closed. Incidents that have associated events, interactions, or changes require additional processing.

To close an incident:

Click Incident Management > Incident Queue or view your To Do queue.
Select an incident that is ready to be closed.
Click Fill in the Closure Code field to select an applicable code.
Enter the resolution in the Solution field and verify that the information is correct and complete.
Click Close Incident. The status changes to Closed.
Click Save & Exit.
In the Confirm Outage Information form, update or accept the specified outage start and end times and click OK. You are returned to your To Do queue. The status is updated to Closed.

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