Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Incident Analyst
The Incident Analyst user role has the following responsibilities:
- Review and accept or reject assigned incidents.
- Investigate and diagnose the incident.
- Document incident resolution or workaround in the Service Management application.
- Implement incident resolution.
- Verify that the incident is resolved and close the incident.
To execute this role, the Incident Analyst can perform the following tasks.
Note For an overview of how these tasks fit in the Incident Management workflow, see Incident Management workflows and user tasks.
ITIL Workflows | User Tasks |
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Incident Assignment (SO2.2) | |
Incident Resolution and Recovery (SO2.4) | |
Incident Closure (SO2.5) |
We welcome your comments!
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