Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Use > Incident Management > Incident Management user roles > Incident Coordinator

Incident Coordinator

The Incident Coordinator user role has the following responsibilities:

Review and accept or reject incidents assigned to the support group.
Handle incidents escalated by an Incident Analyst of the support group.
Monitor Operational Level Agreements (OLA) and Underpinning Contracts (UC) targets of the support group.

To execute this role, the Incident Coordinator can perform the following tasks.

Note For an overview of how these tasks fit in the Incident Management workflow, see Incident Management workflows and user tasks.

ITIL Workflows	User Tasks
Incident Assignment (SO2.2)	Assign an Incident Reassign an Incident
Incident Escalation (SO2.6)	Escalate an Incident with a Service Request Open an Emergency Change for an Incident Escalation
OLA and UC Monitoring (SO2.8)	Monitor OLA and UC Performance