Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Administer > Service Request Catalog Customization Guide > Service Manager configuration for Service Request Catalog > SRC Survey > Customize your SRC survey

Customize your SRC survey

In the out-of-box system, four questions are provided for SM (ESS, SRC, and Service Manager Service Portal) surveys.

You can customize your survey questionnaires by creating survey templates of your own. These survey templates apply to all of three SM Survey portals: ESS, SRC, and Service Manager Service Portal.

Before customization, you need to add new fields in the SurveyInternal dbdict. For details, see Add fields to the SurveyInternal dbdict record.

For details about how to create your own survey questionnaires, see Create a survey template and Edit an existing survey template.

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