Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Administer > Application setup > Process Designer > Process Designer Workflows > Workflow transitions > Create a default workflow transition

Create a default workflow transition

Applies to User Roles:

System Administrator

Implementer

A default transition moves the workflow automatically only when no other transition conditions are satisfied.

Note You can add rule sets to the default transition.

To create a default workflow transition, follow these steps:

Click Tailoring > Process Designer > Workflows.
Open the applicable workflow from the Workflows list.
Click the phase where the default transition will begin.
Hover your mouse until you see a hand symbol and then drag the mouse to add another phase.
Enter the following information.

Field	Description
Transition Type	Evaluates to one of the following transition types: Manual, Automatic, or Default. Select the Default transition type.
Description	Type a description of the transition. This description is displayed when you hover the mouse over the transition in the Workflow Viewer.
Rule Sets	Evaluates to the rule sets you created for the transition. Click Add and then select the ID of the rule set you want to add. Click OK.

Field

Description

Transition Type

Evaluates to one of the following transition types: Manual, Automatic, or Default. Select the Default transition type.

Description

Type a description of the transition. This description is displayed when you hover the mouse over the transition in the Workflow Viewer.

Rule Sets

Evaluates to the rule sets you created for the transition.

You have added a default transition.