Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Use > Knowledge Management > Knowledge Management administration > Knowledge Management workflow > Upgrading to the Process Designer Knowledge Management workflow

Upgrading to the Process Designer Knowledge Management workflow

As of HPE Service Manager 9.30, Change Management no longer implements the workflow for Knowledge Management documents. Change Management records with Category “KM Document” close and convert to the applicable Knowledge Management (KM) Document records, as Process Designer now manages KM Documents. Additionally, you do not need a Change Management license to operate Knowledge Management.

KM Document records are created with an applicable status, based on the current phase of the Change Management records. The mapping is described in the following table.

cm3r (based on current.phase)	kmdocument (status)
KM 1 Triage	Triage
KM 2 Revise	Revise
KM3 Review read-only	Review
KM 4 Conclude	Conclude

Two fields are also mapped from a Change Management record to a Knowledge Management document, as described in the following table.

Change Management	Knowledge Management
assigned.to	assignedEditor
Coordinator	documentOwner

Another functionality is included in the upgrade script. Operators with the capability word “SysAdmin” or “KMAdmin” will have a security role in their operator record as System Administrator and Knowledge Administrator.

Note When using the new Process Designer workflow, the following applies:

All open change records of category ‘KM Document’ close with the completion code
‘1’ – Successful.
The corresponding KM document status changes from working copy to the status based on the current phase of the change record.
The upgrade to Process Designer for Knowledge Management is mandatory.

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