Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Administer > Application setup > Process Designer > Adding a rule > Group rules

Group rules

Applies to User Roles:

System Administrator

Implementer

You can group multiple rules into a rule group with an overall condition. The system runs all the rules in the rule group if the condition matches.

To group rules, follow these steps:

Click Tailoring > Process Designer.
Click Rule Sets > Search to open the Rule Set form.
Select the rule set to which you want to add a group, and then click Add Group.
Type a rule group name. For example, kmrules.
Click Edit to add a condition.

Note If you do not enter a condition, it will default to Always
Click OK to add the group name.
Highlight the group by selecting it.
Click Add Rule.
Select a rule.
Type the attributes in the Rule form.
Repeat steps 8 to 11 if you want to add more rules.
Click OKto create the rule group.

Note You can add one or more rule groups within another rule group.