Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Use > Change Management > Change Management overview > Role-based authorization > Approval status

Approval status

In any workflow phase with an approval, the Approval Status field will indicate if the Change has been approved, denied, or is still pending the approval process. A Change will not be allowed to progress past any phase with approvals until all the required approvals have been given. In change records, the Approvals section reflects only all approvals that must be performed in the current phase of the change workflow, not all approvals that are required in the entire change workflow.

Alerts and escalations can be built into the change process to prompt approvers as the RFC approval phase runs out of time, and basic checks such as not allowing an approval after the proposed planned start date and time are also possible.

Approval can also be sequenced to allow for certain approvals to be given (perhaps the technical team’s approval that the proposed RFC is technically feasible) before sending approval requests to managers for a business approval.

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