Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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How does Change Management process messages?
The following must occur for Change Management to process a message.
- The record must exist.
- The message flag in the phase definition record (cm3rcatphase/cm3tcatphase) must be true.
- The operators and field names must be valid message groups, contacts, or operators.
- The event must either be an alert definition (AlertDef) or a message (cm3messages). The event syntax generally used to check for an event is as follows:
if (condition=true) then ($cm3messages file.$events.pntr in $cm3messages =“event name”;$cm3messages file.$events.pntr+=1)
where:
- The variable
$cm3messages
is an array of character strings that tracks the events occurring during a particular phase of processing. - The variable
$cm3messages.events.pntr
is a pointer to the next array element that records an event name.
- The variable
- When you add an event to the array, it is important to increment the pointer by 1. If you omit this step, the event previously recorded is overwritten.
- Define the event that is scheduled if the condition is true in the cm3rmessages file.
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