Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Use > Change Management > Change Management overview > Managing Change Management messages

Managing Change Management messages

Change Management sends messages in response to an event. They are directed to specific operators listed in the event record and contain values from the specific fields in quote, order, and line item records that cause the initial event.

Change Management message processing includes the following actions:

Check for Field Name and Operators in the cm3rmessages record or ends processing if neither Field Name nor Operators exist
Record the generic message (from the cm3rmessages record Append Text field) in the msglog
Send the standard message and the mail message to the operators defined in the Operators field of the cm3rmessages record.
Send a message to the operators defined in those fields referenced by the Field Name field of the cm3rmessages record

Change Management assumes the content of these fields is a group. If this group name is found in the cm3rgroups file, then either the Members or Approvers (depending on the Member List field) of that group are added to a working list. If the group name does not exist, the system searches the operator file. If an operator record is found, it is added to the working list.
Check the working list for operators
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