Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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- Change Management tasks
- Access Change Management reports
- Create a change task
- Update a change task
- Close a change task
- Reopen a change task
- Print a change request
- Print a change request list
- Associating a change with another record
- Associate a change with another change
- Set a reminder for a change request
- View a list of services potentially affected by an outages
- Using Mass Update with Change Management record lists
- What are notifications?
- Change Management and Service Level Agreements
Access Change Management reports
User Roles: Change Manager; Change Coordinator
The Reporting tool in HPE Service Manager provides a number of out-of-box reports on the change data in your system. You can view these reports through a dashboard named Change Overview (Global). You can also create your own dashboards to display other reports of your interest.
To access Change Management reports, follow these steps:
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Click Change Management > Change Overview.
By default, the Change Overview (Global) dashboard is displayed.
- View the reports on the dashboard. For descriptions of these reports, see Report descriptions and usage.
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If needed, click the New Dashboard button to add your own dashboards. For details, see Create a dashboard
Your custom dashboards are added to the dashboard list on the toolbar of the dashboard page.
Tip You can click Export to export the reports on a dashboard to PDF format.
- Click the Open dashboard settings icon on a dashboard to set its properties, or click the Set as Default Dashboard button to set it as your default dashboard.
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