Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Log on to the web client (accessible views)
Applies to User Roles:
All roles
To log on to one of the accessible views of the HPE Service Managerweb client, you must specify the accessible keyword in the URL. Follow the same procedure to access the power user view or the self-service user view, but modify the URL as described below.
To access the power user view in accessibility mode, use the following version of the power user view URL:
http://servername:portnumber/appname/accessible.do
This URL contains the following placeholders:
- servername refers to the host name or IP address of the web server.
- portnumber refers to the port number. For example, leave the port blank to default to port 80.
- appname refers to the name of the deployed Service Manager application. By default, the application name is the name of the WAR/EAR file. For example,
webtier-9.30
.
Note If your web client requires a secure connection, Service Manager automatically redirects the URL to https://servername:HTTPSportnumber/appname/accessible.do
.
To access the self-service user view in accessibility mode, use the following version of the self-service user view URL:
http://servername:portnumber/appname/accessible_ess.do
This URL contains the following placeholders:
- servername refers to the host name or IP address of the web server.
- portnumber refers to the port number. For example, leave the port blank to default to port 80.
- appname refers to the name of the deployed Service Manager application. By default, the application name is the name of the WAR/EAR file. For example,
webtier-9.30
.
Note If your web client requires a secure connection, Service Manager automatically redirects the URL to https://servername:HTTPSportnumber/appname/accessible_ess.do
.
We welcome your comments!
To open the configured email client on this computer, open an email window.
Otherwise, copy the information below to a web mail client, and send this email to ovdoc-ITSM@hpe.com.
Help Topic ID:
Product:
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