Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

View component availability

Applies to User Roles:

System Administrator

The Configuration Management module allows you to view outage information of a business or component, as well as the records affected by each outage.

To view component availability information, follow these steps:

Click Configuration Management > Reports > Component Availability.

A list of services and components is displayed.
Specify CI Name, Outage Start and Outage End as needed.

Tip If you do not have the exact CI name, click the Fill Field CI Name icon to search for the CI name by specifying search criteria such as location, building and part number.
Double-click a record from the list to view the outage details.

A list of outages is displayed, with information about each outage start and end, as well as the outage duration.
Double-click each outage. All associated incident records are listed.