Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Use > Configuration Management > Configuration Management user tasks

Configuration Management user tasks

The Configuration Management process ensures that selected components of a complete IT service, system, or product (the configuration item) are identified, baselined, and maintained and those changes to them are controlled. It provides a configuration model of the services, assets, and infrastructure by recording the relationships between service assets and configuration items (CIs). It also ensures that releases into controlled environments and operational use are completed on the basis of formal approvals. It provides a configuration model of the services, assets, and infrastructure by recording the relationships between service assets and CIs.

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ITIL Workflows	User Tasks
Configuration management and planning (ST 3.1)	Evaluate the need for a Configuration Management System (CMS) data model update Update Configuration Management policies Create a new configuration item (CI) type Modify a configuration item (CI) type Delete a configuration item (CI) type
Configuration identification (ST 3.2)	Validate a configuration creation change task Create a new model Create a new configuration item (CI)
Configuration control (ST 3.3)	Modify a configuration item Plan CI relationship changes from a change record
Configuration status accounting and reporting (ST 3.4)	Review a modification to a configuration item Create a new configuration report
Configuration verification and audit (ST 3.5)	Conduct a configuration audit
Manage master data (ST 3.6)	Validate data sets Add a master data record Update a master data record Delete a master data record Check related configurations

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