Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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- Incident record data model
- Incident Data Model: Contact Details
- Incident Data Model: Incident Source
- Incident data model: Categorization
- Incident Data Model: Priority
- Incident Data Model: Priority Calculation
- Incident Data Model: Assignment
- Incident Data Model: Symptoms
- Incident data model: Status
- Incident data model: Resolution
- Incident Data Model: Closure
Incident data model: Symptoms
An Incident record has a field for the brief summary (the Title) of the issue and a free text field for the details of the problem or symptoms of the fault, which can be used as the search information for the built-in Knowledge Management capability.
We welcome your comments!
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Help Topic ID:
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