Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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- Incident record data model
- Incident Data Model: Contact Details
- Incident Data Model: Incident Source
- Incident data model: Categorization
- Incident Data Model: Priority
- Incident Data Model: Priority Calculation
- Incident Data Model: Assignment
- Incident Data Model: Symptoms
- Incident data model: Status
- Incident data model: Resolution
- Incident Data Model: Closure
Incident data model: Incident source
When the source of the incident is a person, the Interaction record linked to the Incident record shows the basic information of the source. For example, the following information:
- Whether the Incident is opened through the self-service interface
- The Incident trigger
- The location of the issue
When the source of the incident is an event trigger, the Title and Description fields of the Incident record contain that information, which reference the source event displayed in the External ID field of the Event Browser in HPE Operations Manager.
We welcome your comments!
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