Enable Knowledge Management search

This section provides instructions for enabling Knowledge Management (KM) search in Service Manager Service Portal. Two different scenarios are covered based on which search engine is enabled in SM.

Scenario 1: Service Manager uses the SOLR search engine

This section provides instructions for setting up KM Solr Search Engine and installing the Solr plugin for IDOL search.

Scenario 2: Service Manager uses Smart Analytics as the search engine

This section provides instructions for enabling KM search in Service Manager Service Portall when Smart Analytics is enabled in SM.

Note In Service Manager Service Portal, users can only search for externally published KM documents. In addiction, as currently Service Manager Service Portal does not support permission control for document search, every user can search out all the externally published KM documents.