Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Integrate > Service Manager integration methods and tools > Event Services > Event Services and Change Management > External information string > External information string actions

External information string actions

Event Services uses the third field of the external information string (EIS) to determine what type of action to perform on the specific change or task specified by one of the first two fields. The following table describes the supported actions.

Action	Description
approve	Approve a change or task.
disapprove	Disapprove a change or task.
unapprove	Unapprove a change or task.
open	Create a new change or task.
update	Update an existing change or task.
close	Close current phase and advance to the next phase, if applicable.
reopen	Reopen a change or task in the current phase.

When the action is an approval action (either an approve, disapprove, or unapprove), the Change Management Group or Operator Name that is performing the approval action must be specified in the fourth field of the EIS. The group or operator specified must match one of the approval groups specified in the change or task record for the approval action to complete properly.

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