Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Integrate > Service Manager integration methods and tools > Event Services > Event Services and Change Management > External information string > External information string fields

External information string fields

The first two external information string (EIS) fields determine the unique identifier of the change or task both in HPE Service Manager and in an external system (if applicable).

The first field contains the unique number that corresponds to the number field in the cm3r or cm3t database dictionary. This field is blank if the action is open.

The second field of the EIS corresponds to the foreign.id field of the change or task. This field specifies the unique identifier of the change or task in the external system that is sending the request. If the HPE Service Manager number is not specified, the system attempts to find the correct record by comparing the foreign.id to this field.

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