Enable incident drill-down from the OMi Event Browser

Once you have configured the HPE Service Manager server as a connected server in Operations Management i (OMi), if you want to be able to drill down to Service Manager incidents from the OMi Event Browser, you need to perform the following tasks.

Task 1. Configure the Service Manager web tier in the sm:ServiceManagerAdapter script in OMi

To do this, follow these steps:

1. Log on to Operations Manager i as a system administrator.

2. Navigate to Administration > Setup and Maintenance > Connected Servers.
3. Click the Manage Scripts icon in the toolbar.
4. Click the sm:ServiceManagerAdapter script, and then click the Edit icon.

5. On the Script tab, locate the following string in the script:

   private static final String SM_WEB_TIER_NAME

6. Change the value of this parameter to the name of your Service Manager web tier. For example, if your web tier file name is sm-9.xx.war, change the parameter value to:

   private static final String SM_WEB_TIER_NAME = 'sm-9.xx'

7. Click OK to save the script.

Task 2. Set the queryhashcode parameter in the Service Manager server configuration file

To do this, follow these steps:

1. Stop the Service Manager server.

2. Add the following parameter to the server configuration file (sm.ini):

   queryhashcode:<host>:<port>

   Where: <host>:<port> must be same as the Service Manager host name and port number that are configured in the Service Manager web tier configuration file (web.xml).

3. Restart the Service Manager server.