Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Integrate > HPE Operations Manager i (OMi) > Incident Exchange (OMi - SM) integration > Incident Exchange (OMi - SM) integration setup > Test the connection

Test the connection

To test the connection, send an event to the server hosting OMi that matches the filter you defined (in our example filter, the severity value is Critical), and then verify that the event is forwarded to SM as expected.

To test the connection, do the following:

On the Gateway Server system running OMi, open an Event Browser.
On the system running OMi, open a command prompt and change to the following directory:

<OMi_HOME>\opr\support
Send an event using the following command:

sendevent -s critical -t test111-1
Verify that the event appears in the OMi Event Browser.
Select the Forwarding tab.
In the External Id field, you should see a valid SM incident ID.
Verify that the incident appears in the Incident Management in Service Manager:

If the event drill-down connection is configured correctly, click the hyperlink created with the incident ID. A browser window opens, which takes you directly to the incident in HPE Service Manager.

If the event drill-down connection is not configured, do the following:
1. In the Forwarding tab in the OMi Event Browser, copy or note the incident ID from the External Id field.
2. In the HPE Service Manager user interface, navigate to:
  
  Incident Management > Search Incidents
3. Paste or enter the incident ID in the Incident Id field.
4. Click the Search button. This takes you to the incident in the Incident Details.
Close the incident in HPE Service Manager.
Verify that the change in the state of the incident (it is now closed) is synchronized back to OMi. You should not be able to see the event that was closed in SM in the active Event Browser, but it should now be in the History Browser.

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