Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Integrate > HPE Release Control (RC) > Release Control integration setup > Verify the RC integration setup

Verify the RC integration setup

Applies to User Roles:

System Administrator

When you have set up an RC integration and enabled LW-SSO for the integration, you can perform the following tasks to see if you have successfully set up your RC integration.

Note All users that access HPE Service Manager from RC must have the SOAP API execute capability in Service Manager.

Task 1. Create test user accounts

Create a new operator in Service Manager with the same username as a user account in RC (for example, admin), and grant enough rights to this account so that this account can create RFCs.
Create a new user (for example, approver) in Service Manager with the necessary rights to approve change requests.
Add the user (for example, approver) to the Approvals list.
1. Go to Change Management > Maintenance > Approvals.
2. Type Approval in the Name field, and add the new operator with approval rights to the list, or replace the existing one.
Create a new user in RC with the same username (for example, approver) and grant it the rights to approve change requests.

Task 2. Test LW-SSO from Service Manager to RC

Log on to the Service Manager Web client with user account admin.
Create a change request, and change its phase to Change Approval.
Click Miscellaneous > Calendar.

If the RC Calendar displays with the RC log-in prompt bypassed, LW-SSO is successfully enabled for integration from Service Manager to RC.

Task 3. Test LW-SSO from RC to Service Manager

Log on to RC as approver.
Approve the new change request synchronized from Service Manager.

If the change request can be approved with the Service Manager log-in prompt bypassed, LW-SSO is successfully enabled for integration from RC to Service Manager.

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