Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Use > Knowledge Management > Knowledge Management administration > Knowledge groups > Default Knowledge View Group

Default knowledge view group

All users are automatically members of the Default Knowledge View Group if the Knowledge Management environment file option, Assign the Default Knowledge View Group to all operators, is checked. This option is checked for the out of box system.

The Default Knowledge View Group is a convenient way to associate all the users in the system with a uniform set of permissions on a document category. For example, if you wanted all the externally published documents under the Human Resources category to be viewable by all users, you could associate the Default Knowledge View Group and the DEFAULT profile with that category.

In the out-of-box system, each document type has a default document view and this default document view has the Default Knowledge View Group assigned to it. This means that if a user has access to the category the document is in, that user can view the document with the default view if there are no other document views available to that user to view the document. However, because the default view has the lowest security level, if another view is available to the user then the higher security view is the view the system uses. By associating the Default Knowledge View Group with each of the document types, there can never be a case where there is a document in that system that cannot be viewed.

The Default Knowledge View Group has a unique ID in the system, so that if the name is changed, the capabilities of the group persists. This means that if you choose to rename this group, the capabilities of the group do not change. All of the users in the system can still view all of the documents in those categories to which this group has access.

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