Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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- Knowledge groups
- Default Knowledge View Group
- Access knowledge group information
- Add a user to a knowledge group
- Add a knowledge group
- Assign a knowledge group access to a document category
- Determine which knowledge groups can contribute documents to a category
- Assign rights for publishing a document for a document category
Add a user to a knowledge group
User roles: KM Admin, System Administrator
Only a user with a KM ADMIN profile or the System Administrator can add users to knowledge groups. There are two methods for adding a user to a knowledge group.
- In the operator record, on the Login Profiles tab there is a Knowledge Group section for the system administrator to specify the knowledge groups for the user.
- The Knowledge Management > Administration > Knowledge Groups function allows a user with a KM ADMIN profile to add users to a knowledge group.
To add a user to a knowledge group in the operator record, follow these steps:
- Click System Administration > Ongoing Maintenance > Operators.
- Click Search.
- Select an operator.
- Click the Login Profiles tab.
- In the Knowledge Groups section use the Fill icon to display a list of the knowledge groups.
- Select the appropriate knowledge groups.
- Click Save.
- Click OK.
To use the Knowledge Group function to add a user to a knowledge group, follow these steps:
- Click Knowledge Management > Administration > Knowledge Groups.
- Click Search to display a list of knowledge groups.
- Click the knowledge group.
- Type the name of the user in the Operators section, or use the Find or Fill button to locate the user.
- Click Save.
- Click OK.
- Repeat steps 2 to 6 until you have added the user to all of the appropriate knowledge groups.
We welcome your comments!
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