Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Use > Knowledge Management > Knowledge Management overview > Knowledge Management profiles > KCS I editor profile

KCS I editor profile

The KCS I editor profile in the out-of-box system allows you to perform the following tasks:

Contribute new knowledge documents
Suggest a document category or categories for published documents
Save draft versions of knowledge documents
Edit working copy knowledge documents that are assigned to the KCS I editor in the Pending Documents queue
View unpublished working copy documents

A KCS I editor can view documents published for internal and external use.

The KCS I editor capabilities apply to the knowledge document categories associated with the KCS I editor profile and knowledge group in which the user is a member. The three-way profile-to-group-to-category mapping is defined under the Permissions tab of the Category Details form.

The Knowledge Management administrator creates a KCS I editor knowledge group and then associates the knowledge group with a KCS I editor profile and document category. The users in the knowledge group can contribute documents to that category and to the sub-categories below that category.

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