Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Use > Knowledge Management > Knowledge Management overview > Knowledge Management profiles > KCS III profile

KCS III profile

The KCS III profile in the out-of-box system allows you to do all the tasks that a KCS I or KCS II profile can do. A KCS III profile also enables a user to publish documents immediately or any documents in the workflow intended for external audiences (publish external) and edit published documents without sending them to the workflow.

Like a KCS II user, a user with a KCS III profile may also be assigned as a document owner or editor of a document in the workflow. Also, like a KCS II user, a user with a KCS III profile can view adaptive learning data when adaptive learning is enabled in the system.

KCS III capabilities apply to the knowledge document categories associated with the KCS III profile and knowledge group in which the user is a member. The three-way profile-to-group-to-category mapping is defined under the Permissions tab of the Category Details form.

Similar to the KCS I profile, the Knowledge Management administrator creates a KCS III knowledge group and then associates the knowledge group with a KCS III profile and document category. The users in the knowledge group can contribute, review, and edit assigned documents for that category and the sub-categories below that category. With a KCS III profile, you can also publish documents for external access for that category and the sub-categories below that category.

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