Add feedback to a knowledge document

User roles: All users

A default Knowledge Management security profile allows users to search and view externally published knowledge documents for those documents in categories to which the profile has access. Users can also submit feedback on these documents.

To add feedback by using Published Documents, follow these steps:

1. Click Knowledge Management > Published Documents.
2. Select the document from the document list.
3. Click Add Feedback.
4. Type your feedback in the text box.
5. Select Useful or Not Useful.
6. Click OK.

To add feedback by using Search, follow these steps:

1. Click Knowledge Management > Search Knowledgebase.
2. Type the topic or phrase that you are searching for.
3. Click the hyperlink for the document in the search results list.
4. Click Add Feedback.
5. Type your feedback in the text box.
6. Select Useful or Not Useful.
7. Click OK.

To add feedback by using the Pending Documents queue:

1. Click Knowledge Management > Pending Documents.
2. Select the document record in the queue.
3. Select the Feedback tab.
4. Click Add.
5. Type your feedback in the text box.
6. Select Useful or Not Useful.
7. Click OK.