Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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- Search, View and Utilize Knowledge Document (ST 7.2)
- Search the knowledgebases
- Search for published documents
- Search for hot news
- Search for adaptive learning data
- Search for a solution
- Use a solution from a knowledgebase search
- View adaptive learning data
- Print a knowledge document when using the Windows client
- Print a knowledge document when using the web client
Search the knowledgebases
Applies to User Roles:
User
You can search knowledgebases to determine if your current issue matches any existing incidents or problems with known solutions or workarounds. Using an existing solution or workaround reduces your organization's costs and ensures that you are following approved policies and procedures.
If your Service Manager uses the SOLR search engine, follow these steps to search the knowledgebases,:
- Click Knowledge Management > Search Knowledgebase.
- Type the key words or phrases you want to search for.
- Select the knowledgebase libraries to narrow your search.
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Click Search.
HPE Service Manager searches knowledgebases and attachments, and returns with a list of results matching your search request.
Tip If there are no results, or you did not find useful information within the search results, type a new search string for your search or use Advanced Search to specify additional search criteria. For more information, see Use advanced search.
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Click the document title or identifier to open the document.
In addition to the document content, you can also view additional information about the document. For example, if you open a document from Knowledge_Library, you can also see the following information about the document: Document ID, Document Type, Document subtype, Summary, Creation Date, Expiration Date, Author, Tags and Related (Document subtype is available only for the Reference type).
If you install and enable Smart Analytics as the search engine for your Service Manager, you can search the knowledgebases using Smart Search. For more information, see Use Smart Search as a general search tool.
We welcome your comments!
To open the configured email client on this computer, open an email window.
Otherwise, copy the information below to a web mail client, and send this email to ovdoc-ITSM@hpe.com.
Help Topic ID:
Product:
Topic Title:
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