Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
A combination of search types | ( ) parentheses |
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Running the KMDocumentExport script
Follow these steps to run the KMDocumentExport script:
- Log on to Service Manager as a system administrator.
- Type sl in the Service Manager command line field, and then press Enter. Alternatively, you can click Tailoring > Script Library.
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Type KMDocumentExport in the Name field, and then click Search.
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(Optional) Create the exporting view for each document type so that the KM articles can be exported with these views in the next step. Follow these steps:
Note The exporting view created in this step duplicates with the existing view that owns the highest security level. However, you are recommended to perform this step especially when you have added new columns to the kmdocument table. If you do not perform this step, the Migration tool only exports KM articles with the default format and the OOB fields.
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Uncomment the
//copyDocTypeTemplateViews();
line, and then save your modifications. -
Click Execute to create the new Auto Created View for KM Export template view which is used to export the KM articles for each document type.
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When the copy process is complete, the system displays the following message.
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Click Knowledge Management > Configuration > Document Types, and update the newly created Auto Created View for KM Export view as follows:
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Remove the highlighted sections (such as title, km id, doctype, summary, creation date, and so on). Keep the knowledge content left.
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Click OK to return to the Manage Document Types page, and then click Save to save your modifications. The modified template view is displayed as illustrated follows.
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Continue to follow step i and step ii to modify other document type views for KM exporting as necessary.
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Comment out the
copyDocTypeTemplateViews();
line if it is uncommented in step 4. -
Uncomment the
//doExport(path, hasView, exportStatus);
line, and then change its arguments by following the descriptions below:-
path: Set the directory for storing the output files in this argument. For example,
C:\\ KMDoumentExport
is for the Windows server, and/home/KMDoumentExport
is for Linux.Note Make sure the export path is located in the Service Manager server.
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hasView: Set this argument to
true
if you have runcopyDocTypeTemplateViews()
and modified the exporting views manually. Otherwise, set this argument tofalse
. You can also ignore this argument and the default value isfalse
. -
exportStatus: Set this argument to a valid KM status value (such as
draft
,internal
, orexternal
) so that the KMDocumentExport script only exports the specified KM articles. You can also ignore this argument and the tool exports all KM articles.
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Save your modifications, and then click Execute to start the exporting process.
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When the exporting process is completed, the system displays the following messages as illustrated below.
You can check the exported files in the export directory.
Note The metadata.xml file is overwritten with the latest results after each exporting. However, the files created by previous exporting in both the articles folder and the resources folder are not removed during the next exporting process. To keep your exporting data contains the latest articles and resources only, you need to use a new export path and folder each time. If your KM article has no content or has no content in the exporting view, the exported article detail .html file displays the
There is no content for this KM Article.
sentence only. -
Follow these steps to remove the exporting views created in
copyDocTypeTemplateViews()
:-
Uncomment the
//deleteTemplateViews();
line, save your modification and then click Execute to remove the exporting views. -
When the removal process is completed, the system displays the following message as illustrated below:
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We welcome your comments!
To open the configured email client on this computer, open an email window.
Otherwise, copy the information below to a web mail client, and send this email to ovdoc-ITSM@hpe.com.
Help Topic ID:
Product:
Topic Title:
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