Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Use > Knowledge Management > Knowledge Management administration > Knowledge Management migration

Knowledge Management migration

Knowledge Management migration consists of several migration utilities, including a utility to import data from the core table in Service Management to the kmdocument table used by Knowledge Management.

The script wsdl2java.bat or wsdl2java.sh imports documents into the Knowledge Management tables in Service Manager. The script library file KMSCCoreImport imports data from the core table in Service Manager to the kmdocument table in the Knowledge Management application. This import migrates the IRExpert knowledge documents from previous versions of ServiceCenter.

To run the Knowledge Management migration utilities, you need a working knowledge of Service Manager. To modify these utilities you need a working knowledge of Service Manager applications and JavaScript.

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