Use > Problem Management > Security > Problem Management Security Roles and Settings

Problem Management security roles and settings

The out-of-box security roles for Problem Management module include the following:

  • Problem process owner
  • Problem coordinator
  • Problem analyst
  • Problem task assignee
  • Reviewer

Mapping between previous security profiles and current PD security roles

The following table lists the mapping relationship between previous Problem security profiles and current PD security roles in the Problem module.

Security Profile Security Role/Area
DEFAULT DEFAULT/Problem
initiator initiator/Problem
problem analyst problem analyst/Problem
problem coordinator problem coordinator/Problem
problem manager problem manager/Problem
reviewer reviewer/Problem
sysadmin systadmin/Problem
N/A problem task assignee/Problem
N/A problem process owner/Problem

Field mapping between security profiles and PD security rights/settings

The following table lists the mapping of fields in legacy Problem security profiles and Process Designer security roles.

Security profile settings Process Designer security rights and settings
Allow Inefficient Query Allow Inefficient Query
Allowed Statuses Allowed Statuses
Append Query Append Query
Assignment Groups Assignment Groups
Can Create Personal Views Can Create Personal Views
Can Create System Views Can Create System views
Create Known Error Create Known Error
Close Delete/Close
Edit Format Edit Format
Templates Mass Update Expert
Complex Mass Update
Initial Inbox Initial View
List Format List Format
Lock on Display Lock on Display
Manage Format Manage Format
Change Phase N/A
Post to Knowledge
Initial Format
Open Script
Resolution Script
New New
New Thread: Inbox -> Edit New Thread: Inbox -> Edit
New Thread: Inbox -> Search New Thread: Inbox -> Search
New Thread: List -> Edit New Thread: List -> Edit
New Thread: Search -> List New Thread: Search -> List
Print Format Print Format
Reopen Reopen
Search Format Search Format
Skip Query Warning Skip Inefficient Query Warning
Update Update
Change Category
View View
Views
Count
Advanced Search

Note N/A means the previous fields are obsolete and are not mapped to PD security rights/settings.

Out-of-box role rights

Based on the mapping rules, the rights and settings in previous security profiles are mapped to the rights and settings in the Problem area specified in the corresponding security roles. See the table below for the out-of-box security rights in the Problem, Problem Tasks, and Problem Management Configuration areas. This table only lists the new security roles that have different settings with the default rights.

Area Name Role Name View New Update Delete/Close Modify Template Expert Admin
Problem problem process owner TRUE TRUE Always Always TRUE TRUE TRUE
system administrator TRUE TRUE Always Always TRUE TRUE TRUE
Problem Tasks problem process owner TRUE TRUE Always Always TRUE TRUE TRUE
problem task assignee TRUE FALSE When assigned to workgroup When assigned to workgroup FALSE FALSE FALSE
system administrator TRUE TRUE Always Always TRUE TRUE TRUE
Problem Management Configuration problem manager TRUE TRUE Always Always FALSE FALSE FALSE
problem process owner TRUE FALSE Never Never FALSE FALSE FALSE
system administrator TRUE TRUE Always Always TRUE TRUE TRUE

Related concepts

Problem Manager user roles

Related Tasks

Add security roles and settings