Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Use > Request Management > Request Management overview > Business Rules and Workflows > Request Status

Service Catalog Request Status

The requester is able to use the same web application to monitor the Service Catalog request status.

He or she can simply look at the list of open Service Catalog requests and follow the progression of the Service Catalog request through its lifecycle. The status is displayed in the list.

It is possible to gain more insight into what is happening during those phases. The requester has the ability to monitor the pending approvals, or to view the approvals that have already been granted.

Thus they know who might be holding up their Service Catalog request during the approval phase.

When the Service Catalog request is approved, the user has, in some cases, the ability to follow the progression of the Service Catalog request through fulfillment in greater details. From the request details screen, the user can click on the View Related Records link. For example, for a Service Catalog request that is being fulfilled through a change request, it is possible to follow the lifecycle of the change request.

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