Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Use > Request Management > Request Management overview > Business Rules and Workflows > Request Progress

Service Catalog Request Progress

HPE Service Manager time and date stamps each Service Catalog request, and provides an audit trail capability that identifies each step taken in the resolution of Service Catalog request throughout the Service Catalog request lifecycle. Each time the Service Catalog request is updated (whether manually or automatically), a separate historical activity is created for the Service Catalog request. An authorized user may leaf through each historical activity to develop a comprehensive understanding of the history of the record and its resolution, including which operators took what actions at what times.

HPE Service Manager also tracks the Service Catalog request against defined service levels. Once the Service Catalog request is created, HPE Service Manager automatically assigns appropriate service level targets, based on the request type, the requester, the category of the request, or other defined parameters. Progress against service level targets is captured in the request record; imminent or actual breaches of service levels can trigger alerts and escalations.

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