Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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JRE support
As of version 9.50, Service Manager (SM) adds the support of Open Java Development Kit (OpenJDK) for all SM components that require a JRE or JDK to work.
Important Out-of-box, an OpenJDK JRE is bundled with the Windows Server, Windows Client, and Service Manager Service Portal so that you do not have to manually install a JRE for them. For the other components, including the Linux Server installation package, you need to manually install either an OpenJDK JRE or Oracle JRE.
You have the option to use either Oracle JDK or OpenJDK with Service Manager. For the supported versions of Oracle JRE and OpenJDK JRE, see the Service Manager Support Matrix.
JRE bitness
For the Server (both Windows and Linux) and Windows Client: use 32-bit JRE.
For the rest of the components: use a JRE with the same bitness as the operating system.
How to use OpenJDK with Service Manager
Use OpenJDK with SM components as described in the following table.
Caution Service Manager does not support enabling FIPS mode with OpenJDK. If you want to enable FIPS mode for Service Manager, use Oracle or IBM JDK as needed.
Component(s) | How to use OpenJDK |
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An OpenJDK jre folder is already bundled with the components. No installation is required. |
Linux Server |
Follow the steps for specific for your Linux operating system. Important For Red Hat Linux 7.1, the 32-bit OpenJDK cannot be installed by the yum command. You need to upgrade to version 7.2 or higher or use Oracle JDK instead.
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Note If the web tier or Mobility Client is deployed on WebSphere, IBM JDK must be used instead.
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Solr Search Engine |
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How to use Oracle JDK with Service Manager
Note Before you proceed, make sure that Oracle JDK or JRE is already installed on the corresponding system (SM Server, Windows Client, and so on).
Use Oracle JDK as described in the following table.
Component | How to use Oracle JDK |
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Windows Server |
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Windows Client |
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Linux Server |
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Web tier SRC Mobility Client |
Note If these components are deployed on WebSphere, you must use IBM JDK instead.
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Solr Search Engine |
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