Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Use > Service Level Management > Service Level Management overview > Service Contracts overview > Working with service contracts > Contract overruns

Contract overruns

Service Contracts options enable you to view contracts that have reached certain limits. You can query Contract Management for a list of contracts that meet certain search parameters. The following table describes the types of contract overruns.

Option	Description
Expired contracts	Displays all contracts in the system with an expired time limit for service.
Overspent contracts	Displays all contracts in the system with an exceeded budget.
Exceeded incidents	Displays all contracts in the system with an exceeded Incident allocation limit.
Exceeded service desk interactions	Displays all contracts in the system with an exceeded call allocation limit.

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