Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Service contract tasks
Service Contract management includes:
- Creating, updating, and viewing contracts.
- Managing service desk interaction and incident allocations.
Related concepts
Service Level Management
Service Contracts overview
Working with service contracts
Service contracts
Entitlement checking
Itemizing costs
Handle time costs
Cost assessment
Labor costs
Parts costs
Currency records
Related tasks
Create a new service contract
Delete a service contract
Edit a service contract
Link a service contract to a Service Level Agreement
View a service contract
View an exceeded interaction allocation service contract
View an exceeded incident allocation service contract
View an expired service contract
View an overspent service contract
We welcome your comments!
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