Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Use > Service Level Management > Service Level Management security > Service Level Management security areas

Service Level Management security areas

The security areas for Service Level Management are Service Level Management and Service Level Management Configuration. These areas contain the default security rights and settings for the Service Level Management module. The security right settings will be inherited by any new roles created in an area when no other settings are specified for that security role.

These security areas are used to set permissions to operators to provide access to particular area of Service Level Management. The following table lists the areas and the relevant Service Level Management menu items the operators can access.

Area	System Navigator menu items for this area
Service Level Management	This area contains the default security rights and settings for SLM. The rights will be copied to new roles created for this area.However, the settings will only be inherited if there are no settings specified on the Role.
Service Level Management Configuration	This area contains the default security rights and settings for SLM configuration. The rights will be copied to new roles created for this area. However, the settings will only be inherited if there are no settings specified on the Role. Note When you set the security rights for a security role in the Service Level Management Configuration area: The View right is to view the settings defined in the Administration menu and the Configuration menu. The Update right is to update the values of existing settings defined in the Administration menu and the Configuration menu. The New and Delete rights are to create and delete a setting in the Configuration menu. The Admin right is to add, edit, or delete the settings in the Administration > Settings menu.

Area

System Navigator menu items for this area

Service Level Management

This area contains the default security rights and settings for SLM. The rights will be copied to new roles created for this area.However, the settings will only be inherited if there are no settings specified on the Role.

Service Level Management Configuration

This area contains the default security rights and settings for SLM configuration. The rights will be copied to new roles created for this area. However, the settings will only be inherited if there are no settings specified on the Role.

Note When you set the security rights for a security role in the Service Level Management Configuration area:

The View right is to view the settings defined in the Administration menu and the Configuration menu.
The Update right is to update the values of existing settings defined in the Administration menu and the Configuration menu.
The New and Delete rights are to create and delete a setting in the Configuration menu.
The Admin right is to add, edit, or delete the settings in the Administration > Settings menu.

Default rights

The default rights defined in areas will be inherited when you create new security roles. The following table shows the out-of-box default rights defined in the Service Level Management or Service Level Management Configuration areas.

Area Name	View	New	Update	Delete/Close	Expert	Admin
Service Level Management	TRUE	FALSE	Never	Never	FALSE	FALSE
Service Level Management Configuration	FALSE	FALSE	Never	Never	FALSE	FALSE

Default settings

The default settings defined in areas will be inherited when you create new security roles. In an out-of-box system, none of the default settings is checked or set in the Service Level Management or Service Level Management Configuration areas.

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