Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Use > Service Level Management > Service Level Management security > Service Level Management security roles and settings

Service Level Management security roles and settings

The out-of-box security roles for the Incident module include the following:

SLM Manager

Mapping between previous security profiles and current PD security roles

The following table lists the mapping relationship between previous Service Level Management security profiles and current PD security roles in the Service Level Management module.

Security Profile	Security Role/Area
DEFAULT	DEFAULT/Service Level Management
administrator	administrator/Service Level Management
sysadmin	sysadmin/Service Level Management

Field mapping between security profiles and PD security rights/settings

Note In the following two tables, AND and OR relate to whether a mapped security role has the corresponding right. For example, if any of the Service Level Agreement, Response Objectives, or Availability Objective has the "New" security profile setting, then the Process Designer security rights and settings will also be "New."

:For Service Level Agreements, Response Objectives and Availability Objectives

Security profile settings		Process Designer security rights and settings
New	OR	New
Delete	OR	Delete/Close
Update	OR	Update
View	OR	View
Allowed Statuses	AND	Allowed Statuses

SLT Catalog Records

Security profile settings		Process Designer security rights and settings
New Delete Update View	OR	Manage SLT Catalog Records

Security profile settings

Process Designer security rights and settings

New

Delete

Update

View

Manage SLT Catalog Records

Settings:

Security profile settings	Process Designer security rights and settings
View Monthly Aggregate Results	View Monthly Aggregate Results
View Monthly Response Time Results	View Monthly Process Time Results
View Response Detail Records	View Process Detail Records
View SLA Active Records	View SLM Active Records
View Monthly Availability Results	View Monthly Service Results
View Outage Detail Records	View Outage Detail Records
View Outage Event Records	View Outage Event Records

Out-of-box role rights

Based on the mapping rules, the rights and settings in previous security profiles are mapped to the rights and settings in the Service Level Management area specified in the corresponding security roles. See the table below for the out-of-box security rights in the Service Level Management and Service Level Management Configuration areas. This table only lists the new security roles that have different settings with the default rights.

Area Name	Role Name	View	New	Update	Delete/Close	Modify Template	Expert	Admin
Service Level Management	SLM Manager	TRUE	TRUE	Always	Always	TRUE	TRUE	TRUE
Service Level Management	System Administrator	TRUE	TRUE	Always	Always	FALSE	TRUE	TRUE
Service Level Management Configuration	SLM Manager	TRUE	TRUE	Always	Always	TRUE	TRUE	TRUE
Service Level Management Configuration	System Administrator	TRUE	TRUE	Always	Always	FALSE	TRUE	TRUE

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