Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Develop > Tailoring > Advanced functions > Publish and subscribe > Static messages > Publish the marquee

Publish the marquee

Click System Administration > Base System Configuration > Publishing Utilities > Modify Marquees.
Type the variable from the Input field of the Forms properties Box ($MARQUEE.xxx) in the Name field.
Select a display color from the drop-down list in the Color field.
Type in the text of your message in the Text field. For example: The average time for the resolution of an incident record is 8 hours.
Click Add to add your marquee to the Marquee Table. The marquee is published by the marquee background agent.
Service Manager automatically adds the date and time of day to the Update Time field.
The following message is displayed in the status bar: Record added to the marquee file.
Return to the system administrator’s home menu.
Click Incident Management to check the marquee you created.

Important: You may have to wait a minute until the background agent publishes the data.