Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Merging new objects with your tailored objects
After you have applied the out-of-box patch successfully, you are ready to reconcile the differences and merge the new objects with your tailored versions of the objects where necessary.
- Use the Merge utility to view and merge simple objects.
- Use the Merge utility to identify the changes necessary for records with complex data structures, such as formatctrl, joindefs, links, and structured arrays, but use the normal tool for tailoring these objects to integrate the necessary changes manually.
Caution Avoid merging changes in XML records where there are instance nodes with record IDs (such as, recordid=“svcCatalog”). Changes to instance nodes with record IDs can break the primary key for a record.
Follow these steps to use the Merge utility:
- From the Windows client, log in to your HPE Service Manager server as a System Administrator.
- Go to System Administration > Ongoing Maintenance > Upgrade Utility > View/Merge Results.
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Enter optional search criteria, and then click Search.
HPE Service Manager displays the results of your search. For more information, see Description of View/Merge results.
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Open the record you wish to merge, right-click the detail page and then click Merge in the drop-down menu.
HPE Service Manager displays both objects side-by-side in the Merge Applications Patch Records view.
Tip The XML for the new object is shown on the left side, and the XML for your tailored object is shown on the right side with the differences highlighted.
- For simple objects and elements, use the arrow buttons at the top of the pane to select individual changes and copy them from the new object over to your tailored object, or copy all changes from the new record to your tailored object. For complex objects, do the merge manually by using the appropriate tool for the object type.
- Click SAVE.
- Test the updated functionality of the merged object.
- When you are satisfied that the object is working correctly, right-click the detail page and then click Mark as Reconciled in the drop-down menu.
- Repeat this procedure for all changes that need to be merged.
We welcome your comments!
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