Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
Upgrade the Web Tier
Tip Starting with version 9.50, you can define all context parameters of the web application and initialization parameters of Servlets from both the web.xml file and the webtier.properties file, except that you can define the <customize-folder> parameter only in the web.xml file. The parameters configured in these files take precedence in the following order:
- Custom webtier.properties located in the <customize-folder>/config folder
- Default webtier.properties located in the <web tier>/WEB-INF folder
- The web.xml file located in the <web tier>/WEB-INF folder
You are commended to define web tier parameters in your custom webtier.propteries file so that you can easily restore your web tier configurations during an upgrade.
To upgrade the Service Manager Web Tier, follow these steps:
-
Before deploying the new web tier, make a backup of the following items:
- web.xml file
- application-context.xml
-
log4j.properties
- splash screen
- style sheets
- The folder that is defined in the customize-folder parameter in the web.xml file or the <web tier>\WEB-INF\webtier.properties file if the customize-folder parameter is not specified
- any other customizations you made, including your webtier-<version>.war (webtier-ear-<version>.ear) file.
-
Delete or uninstall the existing web tier .war (or the .ear) file.
- Clear the cache of your web application server.
-
Deploy the new webtier-9.51.war or webtier-ear-9.51.ear file.
Note It is best practice to deploy with a unique context root. For example, /webtier-9.51.
-
Use a diff utility to compare the new web tier’s web.xml file against your backed-up version to ensure that any new parameters are properly merged into the files used in your final deployment. Do this for application-context.xml as well as any other files you may have customized (such as style sheets and splash screens).
- Make any new customizations that are necessary for your deployment.
-
Restart the web application server.
-
Check the version by clicking the HPE logo (About HPE Service Manager) icon.
We welcome your comments!
To open the configured email client on this computer, open an email window.
Otherwise, copy the information below to a web mail client, and send this email to ovdoc-ITSM@hpe.com.
Help Topic ID:
Product:
Topic Title:
Feedback: