Launch External Applications

Configuration Manager now provides a mechanism to configure a generic UI integration that can launch any application user interface in the context of a UCMDB CI or a UCMDB view. For example, you can launch the Enterprise Collaboration user interface in order to open a new discussion related to an issue that may have been found on some CI, or launch UCMDB to view the CI properties of the selected CI). This functionality is available in the Review/Authorize and the Explore Views modules.

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Note In order to be able to integrate with external applications, it is recommended that all applications be configured with LW-SSO and work with the same user management system. This prevents the need to enter a user name and login for each external application.

To launch external applications:

Specify the URL of the application that you want to open. For example:

https://<UCMDB server machine or IP address>:8443/ucmdb-ui/cms/directAppletLogin.do?cmd=ShowProperties&objectId=
${ucmdbId}&navigation=false&interfaceVersion=9.0.0

For this example, ${ucmdbId} is replaced with the ID of the selected composite CI (as it appears in UCMDB).

For details, see UI Integrations.

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