Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Impact Analysis
Impact analysis calculates the effects of an automation on CIs. It uses the CI and relationship information from Universal CMDB.
You can view the impact analysis calculation results for an automation in the Automation Analysis > Impact - <State> pane. This pane displays the business and system CIs that are affected by the automation. This includes general information about the affected business or system CIs and an indication of the severity of the impact of the automation. For details, see Automation Analysis > Impact - <State> Pane.
The impact severity level of a CI is determined by the following rules:
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A triggered CI is automatically set to Critical.
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An impacted CI takes the severity level of the CI to which it is directly connected.
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An impacted CI gets a severity level that is one lower than the severity level of the CI to which it is indirectly connected. For example, if a business CI is indirectly connected to a CI called My_CI, and My_CI has a severity level of Medium, then the business CI gets a severity level of Low.
